Media Help
Frequently Asked Questions
www.covenantlovechurch.org
- The website looks garbled on my computer.
- Some features like the Home Page slideshow are not working.
Live Stream
- How can I watch the Covenant Love service live on my computer?
- The stream keeps stopping and starting. The video and audio are out of sync.
- If I miss a webcast, how may I view or hear the service later?
Podcasts
The website looks garbled on my computer.
www.covenantlovechurch.org is built using the latest standards and is best viewed using the following browsers:
- Internet Explorer 7, 8 or 9 (for Windows XP, Vista, and 7)
- Safari 5+ (for Mac OS X)
- Firefox 3.5+ (for Mac OS X and Windows 98/ME/2000/XP/Vista/7)
Some features like the Home Page slideshow are not working.
It is recommended that Javascript be enabled in your browser. In Internet Explorer, go to Tools > Internet Options..., then the Security Tab and Custom Level... Scroll down to 'Scripting' and Enable 'Active Scripting.'
Some Internet Security software may also deactivate JavaScript as a precaution to block pop-ups. (Advertising pop-ups are not used on www.covenantlovechurch.org.)
How can I watch the Covenant Love service live on my computer?
You must be on a computer with an active connection to the Internet for the duration of the live stream (webcast). Hi-speed connections are recommended, though the stream is accessible through dial-up.
Before attempting to join a live stream, make sure you install the latest version of the Flash player on your system.
At the beginning of Covenant Love service times (Sunday 8:30 a.m. and 11:00 a.m.) click the Live Stream link. Please choose your connection speed and the video window will open.
The stream keeps stopping and starting. The video and audio are out of sync.
Several factors may cause the stream playback to experience skips and delays as is common in streaming:
- Your computer's processor speed and available memory. A faster computer and the more memory available will aid in displaying more continuous playback.
- Number of applications open on your computer. The more applications open and running at one time on your computer, the less resources that may be available to process the stream. Try closing other applications, or restarting your computer and then opening just the Live Stream.
- Internet connection. Increased traffic on a server may cause internet speed to lag at times and result in occasional drops in the stream. If you experience a disconnection, use the controls on the stream window to reconnect. If you are experiencing problems with your own connectivity, please contact your Internet Service Provider.
- Technical difficulties. When problems arise, we are prompt to make corrections and appreciate your patience.
If I miss a webcast, how may I view or hear the service later?
You may review previous service video or audio through our online Sermons.
You may also freely download audio or video files of past sermons from this site or by subscribing to the corresponding Podcast feed.
What is a podcast?
A podcast is an audio or video file which you may download to your computer for playback at any time. These files can also be transferred to your iPod or other MP3 or MP4 playing device.
Covenant Love has both audio and video podcasts available of past sermons.
Do I need an iPod to use podcasts?
No. Podcasts can be played on your computer using iTunes, QuickTime, Windows Media Player, or any MP3 or MP4 playing software.
